Privacy Policy for Care Direct Salford
Last updated: 24 July 2026
Care Direct Salford (“we”, “us”, “our”) is
committed to protecting your privacy and handling your personal data in a fair,
lawful, and transparent manner in accordance with the UK General Data
Protection Regulation (UK GDPR), the Data Protection Act 2018, and
the Data Use and Access Act 2025
This Privacy Policy explains what personal
data we collect, how we use it, the lawful bases we rely on, how long we keep
it, and your rights, including your right to complain about how we collect and
use your data.
1. Who We Are
Care Direct Salford
Website: https://caredirectsalford.co.uk/
Email: info@caredirectsalford.co.uk (or your preferred contact email)
Phone: +44 1617898729
We are the data controller for the personal
data processed through our website and services.
2. What Personal Data We Collect
We may collect the following categories of
personal data:
a. Information you provide directly
- Name
- Email address
- Phone number
- Address (if provided)
- Details included in enquiries or messages
- Attachments you send to us
b. Website usage data
Collected automatically through log files
and analytics:
- IP address
- Browser type
- ISP
- Date/time stamps
- Referring/exit pages
- Number of clicks
These are not linked to identifiable
individuals.
c. Cookies and tracking technologies
We use cookies to:
- Store visitor preferences
- Improve website functionality
- Analyse website usage
A separate Cookie Policy can be provided if
needed.
3. How We Use Your Personal Data
We use your information to:
- Respond to enquiries and provide customer support
- Provide and maintain our website
- Improve and personalise our website
- Analyse website usage and performance
- Send service updates or important notices
- Prevent fraud and maintain security
4. Lawful Bases for Processing
Under UK GDPR, we rely on the following
lawful bases:
- Consent — when you submit forms or
opt into communications
- Legitimate interests — to operate
and improve our website, prevent fraud, and analyse usage
- Contract — when processing is
necessary to provide services you request
- Legal obligation — where required
by law
5. Sharing Your Personal Data
We do not sell your personal data.
We may share data with:
- Service providers acting on our behalf (e.g., hosting
providers, analytics tools)
- Legal authorities when required by law
We ensure, so far as we are able, that all
third parties comply with UK GDPR requirements.
6. Data Retention
We keep personal data only for as long as
necessary for the purposes described in this policy, or as required by law.
Website analytics data is typically
retained for a short period (e.g., 12 months), while enquiry data may be
retained longer for service or legal reasons.
7. Data Security
We implement appropriate technical and
organisational measures to protect your data from:
- Unauthorised access
- Loss
- Destruction
- Misuse
8. Your Rights Under UK GDPR and the Data Use and Access Act 2025
You have the right to:
- Access your personal data
- Rectify inaccurate or incomplete
data
- Erase your data (“right to be
forgotten”)
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent at any time
We may use
automated processing, including profiling, during our recruitment procedures.
·
Where such processing has a significant effect on you, you have
the right to:
·
request human review of the decision
·
express your point of view
·
challenge the decision
·
Please contact us using the details in this policy if you wish to
exercise these rights.
·
Your right to complain
If you are unhappy with how we handle your personal data, you have the right to
make a complaint.
·
We encourage you to contact us in the first instance so we can try
to resolve your concern. You can do this by contacting our Data Protection Officer
at info@caredirectsalford.co.uk.
·
If you remain dissatisfied, you also have the right to lodge a
complaint with the Information Commissioner’s Office (ICO), the UK supervisory
authority for data protection matters.
·
Website: https://www.ico.org.uk
Telephone: 0303 123 1113
·
Making a complaint will not affect any other legal rights you may
have.
Please note: If your concern relates to the
care you (or a family member) receive rather than how your personal data is
handled, please refer to our Complaints Policy.
To exercise your rights, contact us at:
info@caredirectsalford.co.uk
We aim to respond to all data protection
complaints within 30 days. We will acknowledge all complaints on receipt, and
we will inform you if our response is going to take longer than 30 days.
9. International Data Transfers
If we transfer data outside the UK, we
ensure appropriate safeguards are in place, such as:
- UK-approved adequacy regulations
- Standard Contractual Clauses (SCCs)
10. Children’s Privacy
Our services are not directed at children
under 13. We do not knowingly collect children’s data.
11. Links to External Websites
Our website may contain links to third‑party
sites. We are not responsible for their privacy practices.
12. Changes to This Privacy Policy
We may update this policy periodically. The
“Last updated” date will always reflect the latest version.
13. Contact Information
If you have questions about this Privacy
Policy or how we handle your data, contact:
Data Protection Contact
Care Direct Salford
Email: info@caredirectsalford.co.uk
Care Direct Salford is Salford local
homecare agency that specialises in all aspects of care and support for many
people with different needs.
The Company
Contact info
- 23A Eldon Place, Eccles, M30 8QE, United Kingdom
- +44 1617898729
- info@caredirectsalford.com